R&D 2022

Toby MacLachlan, 10 February 2022

At Ignite we spend over 50% of all our time doing R&D for our clients and core system. Here is a run-down of some of the projects we’ll be working on in 2022:

Configurable alerts

It’s all very well having snazzy dashboards (as we do) so that our clients can see all their live KPIs. But you can’t be glued to that screen and still do your job.

That’s why in 2022 we are creating a series of configurable alerts based on key data metrics so our clients get notifications when numbers and ratios important to them change.

New Call Centre UI

The current Ignite back-office interface is pretty pretty but we are always looking for how to make things easier and slicker. Will be reviewing both the UI and the UX, i.e. looking at the colours, fonts and buttons, but also the accessibility of key system areas, and how to make system use as intuitive as possible. Here is a sneak peek of the early designs…

A sneak peek of the new call centre UI coming in 2022

No-code question set builder

Some Ignite products (i.e. question sets) come pre-packed, like motor, home, and pet. There might be small variations which we allow but the structure is largely determined by the price comparison websites which drive the majority of traffic to these lines of business. There are of course other products which Ignite also supports. To aid the speedy development and control of these non-standard products (e.g. gadgets, cycle, gap, SME, et cetera) ignite will be expanding on our existing question set builder.

At present brokers can self configure their own products including all questions and document templates. The 2022 iteration of the question set builder will auto generate API endpoints for easy integration to third-party rating or distribution services, allow for more complex questions that design, and feature a more curated database structure.

A current tenant dashboard example

Analytics Team & Dashboards

In 2022 Ignite will be forming a dedicated analytics team to proactively bring data insights to our broker and insurer partners.

We will build upon our existing PowerBI and Grafana dashboard tools, and leverage access to Microsoft Machine Learning tools as part of our Microsoft Partner Company status.

We anticipate that this team will help our clients optimise workflows, increase new business and renewal take-up rates, and identify new product opportunities.

Other things

As usual, we’ll be running our monthly innovation days from which many great new roadmap ideas pop up. We’ll also be putting live 6-8 major brokers, and integrating the products of 6-8 major insurers. Big year? Sure.

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